This Privacy Policy is intended to set out ISWAN's practices regarding the collection, use and sharing of information that you may provide to us.

 

Collection and use of personal data

Personal data is information that can be used to identify you directly or indirectly. This data also includes anonymous data relating to information that can be used to identify you directly or indirectly. Information that is anonymized or irreversibly grouped together, which no longer allows us to identify you, whether combined with other data or not, is not considered personal data.

Below are set out the different types of personal data that we are likely to collect as well as the way in which we could use it.

Personal data likely to be collected

Depending on the products and services you use, we collect different types of personal data about you.

Customer-Provided Data: We collect the data you provide to us when you use one of our products and / or services, or when you interact with us in any way, including when you create an account on our site, when you contact us, when you participate in an online survey or use our online help section or our online chat function.Payment data: If you make a purchase, we collect personal data relating to this purchase. The information collected includes payment data, including your credit / debit card number and information relating to your credit / debit card, as well as any other information relating to your account, including billing, delivery and contact details. relating to the use of our services and products: When you browse our websites, we may collect data relating to the type of device you are using, the unique identifier of your device, the IP address of your device, your operating system, the browser used, your usage, diagnostic and location data from or about your computers, mobile phones or any other device from which you access our products and services. Where this data is available, we may use your GPS coordinates, IP address and other technologies to determine the approximate location of your device, with the aim of improving our products and services.

How are your personal data used?

In general, we use your personal data to provide, improve and develop our products and services, to communicate with you, to provide you with targeted advertisements and services, as well as to protect ourselves and our customers.

Provide, improve and develop our products and services: We use your personal data to help us provide, improve and develop our products, services and advertising. This includes the use of personal data for purposes such as data analysis, research and audits. Such processing is justified by our legitimate interest in offering you products and services and ensuring the smooth running of our business activities. If you participate in a contest, or any other type of promotional action, we may use your personal data to ensure the efficient management of such programs. Some of these actions are governed by additional rules and conditions which may involve other types of use of your personal data. Before participating in any of these actions, we invite you to carefully read the conditions of use of each of them. Communicate with you: Subject to your prior consent, we may use your personal data to send you Promotional emails and advertisements relating to products and services offered by ISWAN, to contact you regarding your account or your transactions, as well as to inform you of our policies and terms and conditions of sale. If you no longer wish to receive our promotional emails, please contact us. to unsubscribe. We may also use your data to process and respond to your requests when you contact us. Subject to your prior consent, we may share your personal data with third party partners who may send you marketing communications relating to their products and services.Provide and evaluate the effectiveness of targeted advertising and services: Subject to your prior consent, We may use your personal data to personalize your shopping experience on our site, or on third party sites and applications, but also to determine the effectiveness of our promotional campaigns. For any use of your data described above that requires your prior consent, please note that you can revoke your consent at any time by contacting ISWAN Promote Safety and Security: We use personal data to monitor account activity of our users and ensuring the safety of our members, in particular by monitoring the possibilities of fraud and by analyzing any suspicious activity, potentially illegal or in disagreement with our general conditions of sale. Such processing is justified by our legitimate interest in ensuring the security of our products and services.

Cookies and similar technologies

We use cookies and similar technologies to provide, protect and improve our products and services, including personalizing our content, delivering targeted advertising, analyzing customer behavior, and providing a secure shopping experience. .

You can block cookies by accessing your browser or device settings, but be aware that this may prevent you from accessing some of our products and services.

To learn more about cookies and the different options available to you, we invite you to read our Cookie Policy.

Disclosure of personal data

We may share your personal data with any company providing services on our behalf, including providers of website hosting, email services, marketing, online contests and other types of actions and promotions, audit, order fulfillment, data analysis, but also with providers of programs for customer service, research and online surveys. These providers are legally obligated to protect your personal data and may operate in any region where we do business.

We may share personal data with all ISWAN affiliates. In the event of a merger, reorganization, acquisition, joint venture, sale, transfer, spin-off or sale of all or part of our activities, including in the event of bankruptcy or similar proceedings, all personal data may be provided to the relevant third party.

We may be compelled - by law, legal process, litigation and / or a request made by public and governmental authorities inside or outside your country of residence - to disclose personal data. We may also disclose personal data if we determine that, for reasons of national security, law enforcement or other matters of public importance, disclosure is necessary or appropriate.

We may also disclose personal data if we determine in good faith that the disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our business or users.

Legal basis for the processing of personal data for residents of the EEA

If you are located in the European Economic Area (EEA), our processing of your personal data will be legitimized as follows: whenever we need your consent for the processing of your personal data, such processing will be justified in accordance with the Article 6 (1). a) of the General Data Protection Regulation (EU) 2016/679 ("GDPR"). If the processing of your personal data is necessary for the performance of a contract between you and our company, or to take pre-contractual measures on your request, such processing will be based on the criteria set out in article 6 ( 1) bed. (b). of the GDPR.

We take all reasonable steps to ensure that your personal data is accurate, complete and up to date. You have the right to access, correct or delete the personal data that we collect. You also have the right to restrict or oppose, at any time, the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You can file a complaint with the competent data protection authority regarding the processing of your personal data. To protect the privacy and security of your personal data, we may ask you to confirm your identity and your right to access that data. We may also search for and provide you with the personal data in our possession. In some cases, applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we hold.

You can contact us at any time to assert your rights. We will respond to your request within 30 days.

We invite you to contact ISWAN customer service if you wish to delete your account following one of the uses of your personal data below:

Provide, improve and develop our products and services;

Communicate with you;

Share your personal data with third party partners for marketing communication purposes;

Offer and evaluate the effectiveness of targeted advertising and services;

Promote safety and security.

We invite you to contact ISWAN customer service if you wish to delete your account following the use of your personal data for the provision of the products and / or services you have requested.

We use reasonable technical, administrative and physical security measures designed to protect and prevent unauthorized access to your data, and to properly use the data we collect. For example, access to your personal data is limited to our employees, contractors and agents who need access to this data to perform the tasks assigned to them.

It is essential that you take the necessary precautions to protect yourself against unauthorized access to your ISWAN products, your credentials, your computer or any other type of device. If you believe that the security of your account or your personal data has been compromised, please contact us. at once. Please take into account that no matter how hard we try, no security system is impenetrable. In the event of a security breach, we will promptly notify you and the relevant authorities if required by law.

We will retain your personal data for as long as necessary to fulfill the purposes described in this privacy statement, unless a longer retention period is required or permitted by law.

Our products and services are intended exclusively for adults. Therefore, we do not knowingly collect, use or disclose data from minors under the age of 16. If we learn that we have collected personal data from a minor under the age of 16 or the minimum age required depending on the relevant legal environment, we will take the necessary steps to delete this data as soon as possible. If you learn that a minor under the age of 16 has provided us with their personal data, please notify us immediately.

When we share your personal data with our partners, ISWAN affiliates and service providers, your personal data may be transferred to and / or made accessible from countries outside of the European Economic Area. In such circumstances, we will enter into standard contractual clauses as adopted by the European Commission, or we will base on alternative legal bases such as the Privacy Shield, if applicable, or binding corporate rules where our partners or service providers have adopted internal policies approved by the European Data Protection Authorities.

We may periodically make changes to this Privacy Policy in order to, among other things, stay in step with new technologies, industry practices and regulatory requirements. We anticipate that these possible changes will be minor. Any non-significant change will take effect immediately after the publication of the updated Privacy Policy. However, these changes can also be more significant. In such cases, you will be notified of changes to this policy.

By continuing to use our products and services after the date of entry into force of the new Privacy Policy, you agree to the new terms thereof.

If you do not agree to the revised Privacy Policy, we encourage you to stop using our products or services and contact us in order to close your account as soon as possible.

If you have any questions regarding this Privacy Policy or its implementation, here is how you can reach us:

Regarding one of the uses of your personal data for one of the reasons below: iswanorder@gmail.com

Provide, improve and develop our products and services;

Communicate with you;

Share your personal data with third party partners for marketing communication purposes;

Offer and evaluate the effectiveness of targeted advertising and services;

Promote safety and security.

Regarding the use of your personal data for the provision of the products and / or services you have requested: iswanorder@gmail.com